Summary:
This role is responsible for Production Support and Maintenance of
the existing Oracle E-Business Suite implementation, enhancements and
integrations throughout all project life cycles.
Duties and Responsibilities:
- Application of Technical and Functional knowledge to monitor, maintain and support critical system processes within the Oracle E-Business Suite environment
- Work on development and optimization of critical system interface and enhancements as needed in response to reported incidents
- Mentor and guide other Oracle Apps Production Support Analysts
- Work with cross functional support teams including System Administration, Infrastructure, DBA, QA and Business Development Teams to resolve critical issues in a timely manner
- Work closely with Development Team to identify potential future re-design efforts supporting continuous improvement of the system
- Work with outside vendors as needed to validate external system integrations
- Documentation of solution knowledge and process monitoring techniques for re-use by Development and Support teams.
- Assess and troubleshoot critical errors with existing system integrations and enhancements
- Performs other duties as assigned
Qualifications
Education: Four (4) year degree or equivalent experience
Experience: 5 - 7 yrs
o Completed at least one major implementation of the Oracle Applications environment.
o Proven ability to effectively execute initiatives in a highly matrixes and decentralized organizational environment
Preferred Experience
- Minimum 7 years experience in implementation, support, consulting or development in Oracle E-Business Suite release 11.5.10.2 or R12
- Minimum 5 years experience with Oracle PL/SQL Development
- Strong combination of Functional and Technical expertise with at least one of the following Oracle Modules - GL, AP, PO, INV, OM, FA, PA, HR, i-Expense
- Proven ability to effectively execute initiatives in a highly matrixes and decentralized organizational environment
Preferred Skills:
- Exceptional diagnostic ability and skilled in using industry standard tools and techniques to monitor, tune and enhance complex system components to optimize the product to perform to customer expectations
- Ability to analyze details and troubleshoot from incomplete or ambiguous data
- Working knowledge of Oracle PL/SQL, Forms, Reports, BI Publisher, BPEL, OAF, Java, Workflow
- Working knowledge of Oracle Development tools
- Experience with Oracle EBS version 11.5.10 & R12, upgrade experience helpful
- Functional and Technical understanding of Oracle E-Business Suite with Focus on Financials, HR or Supply Chain modules
- Ability to identify issues, constraints and design considerations and advise senior management
- Experience performance tuning interfaces and enhancements within the Oracle Applications Environment
- Familiarity of Oracle Applications Technology Stack on an AIX platform
- Experienced interacting with Oracle Support and Metalink
- Advanced written and verbal communication skills including ability to develop presentations and present to management
- Ability to meet agreed upon Service Level Agreements(SLA) for incident response times
- Ability to lead support initiatives across diverse teams in multiple locations
- Ability to work with minimal supervision
- Microsoft Office tools - Word, Excel, PowerPoint, Project, Visio
Job: Information Technology
Organization : Residential
Primary Location : United States-Florida-Boca Raton
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